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                                    Service First Education and Training
                      P.O. Box 561323  Charlotte, NC  28256
                 Office: 1-800-729-1949    Fax: 704-596-4490   
                                Email: sftng@aol.com   
   
 
                                                           

                                                          
from the Desk of Emma Broom
                                 
Service First Education and Training                                 


 

 

Managing a Quality Program

 
     
 

Quality care is important for the well-being of young children.  Higher quality ought to result in better outcomes for children.  But what is quality and how can it be measured?  How good is the quality of child care programs in the United States today? Most importantly, what do we know about the relationships between the quality of child care and outcomes for children?

 
     
 

Quality can mean different things to different people. Some focus on structural features such as group size, child-staff ratios, teacher qualifications, staff training, physical space, wages, and safety. Others focus on how caregivers interact with children and the actual experiences children have. Useful measures have been developed, so that the many dimensions of quality can now be assessed with accuracy and confidence.

 
 

                                   Reference (Early Childhood Research & Policy Briefs)

 
     
     
 

Administrative Styles and Roles

 
 

Although all directors are responsible for administering a program, their administrative styles are unique and, therefore, the outcomes of their programs are markedly different. Some of the differences are based on the roles that are assigned to the directors, while others are based on the personalities, knowledge, skills, and attitudes of the directors.

 
                          (Dorothy J. Sciarra, “Developing and Administering a Child Care Program)  
     
  Roles:  
 

Directors wear many hats.  Some teach and may spend half of every day in their own classrooms. Others never teach but are responsible for administering several centers.

 
     
 

Directors keep abreast of two or more sets of circumstances, staff members, children, equipment lists, etc. Some may be responsible to an industry, a corporate system, a public school principal, or a parent co-operative association, while others are proprietors and owners.

 
     
  Some directors make all the policy and procedure decisions; others are settings where some policy is set by a school system or corporate managing team.  
     
 

A director in a large center may have an assistant director, secretary, receptionist, and a cook. A director in a small center may do all the record keeping, supervising, preparing meals, answering the telephone, and planning. Directors work with half day programs, full day programs, or even 24-hour care programs.

 
     
 

Program goals range from providing a safe place where children are cared for, to furnishing total developmental services  for children, including medical and dental care, social services, screening and therapy, and activities that promote intellectual, motor, emotional, social, and moral development.

 
     
 

The expectations of the families served by the program and the expectations of the community will affect the center’s director’s role. Some communities appreciate a director who is active in participating in the affairs of their community council, in lobbying for legislative reform, and in seeing that the cultural backgrounds of the children are preserved.  Others prefer a director who focuses strictly on center business or on preparing children to deal with the demands of the elementary school curriculum.

 
     
 

Directors must blend their personal philosophies with those of the community to achieve a balance. This blending can occur only if the community and the director explore both philosophies before agreeing on the responsibility for administering a particular program. If the philosophies of the director and those of the center are incompatible, one or the other must be changed.

 
     
 

The director’s role can be very complex. A wide variety of people may need immediate help for a variety of reasons. And meeting every need all the time is impossible.

 
     
 

Directors also have a responsibility to serve as child advocates.  The National Association for the Education of Young Children (NAEYC) Code of Ethical Conduct calls on all who work with young children to “acknowledge an obligation to serve as a voice for children everywhere.” (NAEYC, 1998)

 
     
     
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